Privacy Policy | Atlasmic

Privacy Policy

This is our Privacy Policy, effective since December 11, 2020.
Your privacy is critically important to us. At Atlasmic, we have a few fundamental principles:
  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We aim to store the smallest amount of personal information we need to provide our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We help protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.
Below is our Privacy Policy, which incorporates and clarifies these principles.
This Privacy Policy applies to information that we collect about you when you use:
  • Our websites (including atlasmic.com, dashboard.atlasmic.com);
  • Our mobile applications (including the Atlasmic mobile app for Android and iOS);
  • Our other Atlasmic products, services, and features that are available on or through our websites;
  • This Privacy Policy also applies to information we collect when you apply for a job at Atlasmic.
Throughout this Privacy Policy we’ll refer to our websites, mobile applications, and other products and services collectively as “Services.”
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information we collect

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better.
We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information you provide to us

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

a. Basic account information.

We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Atlasmic account to provide an email address and password.

b. Contact and payment information.

We keep a record of the purchases you’ve made from Atlasmic. If you buy something from us — a subscription to an Atlasmic plan, seats, people reached addons, you’ll provide additional personal and payment information like your name, credit card information, and contact information. That information is stored on Stripe and not on our servers.

c. Company information.

Some of our products collect additional information from you as part of creating a workspace for your company.

d. Communications with us.

You may also provide us with information when you communicate with us on a chat or sign up for our newsletter. When you communicate with us via chat, email, phone, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).

e. Job applicant information.

If you apply for a job with us — awesome! You may provide us with information like your name, contact information, resume or CV, and work authorization verification as part of the application process.

Information we collect automatically

We also collect some information automatically:

a. Log information.

Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services — for example, when you make changes to your enabled sales apps on Atlasmic.

b. Usage information.

We collect information about your usage of our Services. For example, we collect information about the actions that agents perform on Atlasmic — in other words, who did what and when (e.g., [Agent] deleted permission of “[Another Agent]” at [time/date]).

c. Location information.

We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.

d. Stored information.

We may access information stored on your mobile device via our mobile apps. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photos on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload an image to a conversation with your customer.

e. Information from cookies & other technologies.

Some device data, service data and third party source data is collected through the use of first party cookies and similar technologies. Atlasmic service does not collect, retain, or share data regarding a particular user's activity across multiple websites or applications that are not owned by Atlasmic. Atlasmic does assign each user a unique user ID within the scope of an individual website, but does not collect or retain IP or any information that would allow Atlasmic to identify the same particular user on more than one website.

How and why we use information

We use information about you for the purposes listed below:

a. To provide our Services.

For example, to set up and maintain your account, host your website, backup and restore your website, provide customer service, process payments and orders, and verify user information.

b. To ensure quality, maintain safety, and improve our Services.

For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them create and manage websites more efficiently or make our Services easier to use.

c. To market our Services and measure, gauge, and improve the effectiveness of our marketing.

For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.

d. To protect our Services, our users, and the public.

For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Atlasmic and others, which may result in us, for example, declining a transaction or terminating Services.

e. To fix problems with our Services.

For example, by monitoring, debugging, repairing, and preventing issues.

f. To customize the user experience.

For example, to personalize your experience by serving you relevant notifications and advertisements for our Services, and providing new essays and stories through our blog for your reading pleasure.

g. To communicate with you.

For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Atlasmic; texting you to verify your payment; or calling you to share offers and promotions that we think will be of interest to you. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)

To recruit new hires.

For example, by evaluating job applicants and communicating with them.

Legal bases for collecting and using information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
  1. The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or
  2. The use is necessary for compliance with a legal obligation; or
  3. The use is necessary in order to protect your vital interests or those of another person; or
  4. We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
  5. You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on.

Sharing Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below, as well as in the section called Ads and analytics services provided by others:

a. Subsidiaries and independent contractors.

We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.

b. Third-party vendors.

We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (like Zapier for integrations or Stripe as payment provider that process your credit and debit card information, cloud storage services, postal and email delivery services that help us stay in touch with you, email support services that help us communicate with you, registrars, registries); those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations.

c. Legal and regulatory requirements.

We may disclose information about you in response to a subpoena, court order, or other governmental request.

d. To protect rights, property, and others.

We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Atlasmic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

e. Business transfers.

In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Atlasmic goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

f. With your consent.

We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so, like when you use enable a third-party intergration.

g. Aggregated or de-identified information.

We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.

h. Published support requests.

If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.
We have a long-standing policy that we do not sell our users’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies that want to spam you with marketing emails.
Under a new California law, the California Consumer Privacy Act (“CCPA”), some personalized advertising you see online and on our services might be considered a “sale” even though we don’t share information that identifies you personally, like your name or email address, as part of our advertising program.
You have choices about these ads, learn more about them and our ads program.

Information shared publicly

Information that you choose to make public is — you guessed it — disclosed publicly.
That means information like your public profile and other information that you share publicly. For example, the photo that you upload to your public profile.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share publicly.

How long we keep information

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and why we use information — and we’re not legally required to keep it.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

a. Limit the information that you provide.

If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services — for example, certain apps — may not be accessible.

b. Limit access to information on your mobile device.

Your mobile device operating system should provide you with the option to discontinue our ability to collect stored information or location information via our mobile apps.

c. Opt out of marketing communications.

You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.

d. Set your browser to reject cookies.

At this time, Atlasmic does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Atlasmic’s websites, with the drawback that certain features of Atlasmic’s websites may not function properly without the aid of cookies.

e. Close your account.

While we’d be very sad to see you go, you can close your account if you no longer want to use our Services.
Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.
  • You also have the right to make a complaint to a government supervisory authority.

California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.
The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:
  • Identifiers (like your name, contact information, and device and online identifiers);
  • Commercial information (your billing information and purchase history, for example);
  • Characteristics protected by law (for example, you might provide your gender as part of a research survey for us);
  • Internet or other electronic network activity information (such as your usage of our Services, like the actions you take as an agent in Atlasmic site);
  • Geolocation data (such as your location based on your IP address);
  • Audio, electronic, visual or similar information (such as your profile picture, if you uploaded one);
  • Professional or employment-related information (for example, your company and team information, or information you provide in a job application);
  • Inferences we make (such as likelihood of retention or attrition).
You can find more information about what we collect and sources of that information in the Information we collect section above.
We collect personal information for the business and commercial purposes described in the How and why we use information section. And we share this information with the categories of third parties described in the Sharing Information section.
If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
  • Request to know the categories of personal information we collect, the categories of business or commercial purpose for collecting and using it, the categories of sources from which the information came, the categories of third parties we share it with, and the specific pieces of information we collect about you;
  • Request deletion of personal information we collect or maintain;
  • Opt out of any sale of personal information; and
  • Not receive discriminatory treatment for exercising your rights under the CCPA.

Contacting us about these rights

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to “How to reach us” to, well, find out how to reach us.
When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

Controllers and responsible companies

Atlasmic’s Services are worldwide. MB Atlasmic company is the controller (or co-controller) of personal information, which means that it is the company responsible for processing that information.
MB Atlasmic, Vilkpėdės g. 22, Vilnius, 03151, Lithuania

How to reach us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the your rights section above, please contact us through our chat, web form or via email. These are the fastest ways to get a response to your inquiry, but you can also contact us by telephone at +370 618 60601.

Other things you should know

Transferring Information

Because Atlasmic’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and why we use information section above.
When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include entering into European Commission approved standard contractual arrangements with entities based in countries outside the EEA.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Third-Party software and services

If you’d like to use third-party apps or other third-party software or services, please keep in mind that interacting with them may mean providing information about yourself (or your site visitors) to those third parties.
For example, some third-party services may request or require access to your (yours, your visitors’, or customers’) data via a pixel or cookie. Please note that if you use the third-party service or grant access, your data will be handled in accordance with the third party’s privacy policy and practices. We don’t own or control these third parties, and they have their own rules about information collection, use, and sharing, which you should review before using the software or services.

Visitors to our users’ websites

We also process information about visitors to our users’ websites, on behalf of our users and in accordance with our user agreements. Please note that our processing of that information on behalf of our users for their websites isn’t covered by this Privacy Policy. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information. If you’d like, you can also read more about the data we collect on behalf of our users in our Privacy Notice.
Users control the content posted on their sites, so any disputes regarding content on a user’s site should be made directly to the site owner, through their “contact us” page, at an email address they provide.

Privacy Policy changes

Although most changes are likely to be minor, Atlasmic may change its Privacy Policy from time to time. Atlasmic encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make significant changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage or the blog, or sending you a notification through chat, notification system, email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.
That’s it! Thanks for reading.